Troubleshooting and Repair
This troubleshooting guide is meant as a reference only. Your motor problem may be unique. Most motor problems are simple and most motors can be repaired.
| PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| MOTOR DOES NOT RUN AT ALL BUT BATTERY IS KNOWN TO BE GOOD | POWER NOT GETTING TO MOTOR DUE TO BAD SWITCH OR SHORT IN THE CORD |
CHECK ALL CONNECTIONS FIRST! IF ALL CONNECTIONS ARE GOOD, THEN BY-PASS THE SWITCH AND WIRE THE HEAD DIRECTLY TO THE BATTERY - IF IT RUNS, THEN THE PROBLEM IS WITH THE SWITCH. IF IT DOES NOT RUN, THEN THERE IS A BREAK IN THE WIRE OR A MOTOR SHORT |
| PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| MOTOR RUNS VERY HOT AND/OR DRAINS BATTERY QUICKLY |
WATER INSIDE MOTOR |
CHECK ALL CONNECTIONS FIRST! THEN CONTACT HAMMERHEAD FOR SERVICE AND/OR SEND MOTOR/CORD ASSEMBLY TO HAMMERHEAD (See below) |
| PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| VACUUM STARTS OUT STRONG BUT WEAKENS DURING VACUUMING AND THE NEXT DAY IT DOES THE SAME THING | BATTERY PROBLEMS: BATTERY WATER IS LOW OR BATTERY IS OLD BATTERY CONNECTIONS ARE POOR OR CORRODED BATTERY NOT GETTING FULL CHARGE |
CHECK CHARGER (Charge at 10amp setting) REPLACE BATTERY (Charge new batteries before first use) |
| PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| SLUGGISH OVERALL MOTOR PERFORMANCE | EXCESSIVE DEBRIS UNDER PROP (How do I do this? Click here) BRUSHES WORN OUT BAD WIRING CONNECTIONS BATTERY PROBLEM |
REMOVE PROP AND CLEAN DEBRIS OFF SHAFT CHECK ALL ELECTRICAL CONNECTIONS FOR HEAT HEAT INDICATES POWER LOSS, WHICH SHORTENS BATTERY LIFE CONTACT HAMMERHEAD FOR SERVICE AND/OR SEND MOTOR/CORD ASSEMBLY TO HAMMERHEAD (See below) |
NOTICE: HAMMER-HEAD HAS MOVED TO A NEW LOCATION. HAMMER-HEAD REPAIRS PLEASE SHIP UPS OR FEDEX If after trying everything in this guide, you still feel that you need to send your motor assembly in for service, please download and print this service request form. It will give you detailed instructions as to how and where to send your motor in for service. A completed form included with your motor will speed up the repair process.
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