| This troubleshooting guide is meant as a reference only- Although most motor problems are simple, and most motors can be repaired, your problem may be unique. |
| PROBLEM |
POSSIBLE CAUSE |
POSSIBLE SOLUTION |
| MOTOR DOES NOT RUN AT ALL BUT BATTERY IS KNOWN TO BE GOOD |
POWER NOT GETTING TO MOTOR
DUE TO BAD SWITCH
OR SHORT IN THE CORD |
CHECK ALL CONNECTIONS FIRST!
IF ALL CONNECTIONS ARE GOOD, THEN BY-PASS THE SWITCH AND WIRE THE HEAD DIRECTLY TO THE BATTERY - IF IT RUNS, THEN THE PROBLEM IS WITH THE SWITCH. IF IT DOES NOT RUN, THEN THERE IS A BREAK IN THE WIRE OR A MOTOR SHORT |
MOTOR RUNS VERY HOT
AND/OR
DRAINS BATTERY QUICKLY |
WATER INSIDE MOTOR
MOTOR PARTS OVERHEATED |
CONTACT HAMMERHEAD FOR SERVICE AND/OR SEND MOTOR/CORD ASSEMBLY TO HAMMERHEAD (SEE BELOW) |
| VACUUM STARTS OUT STRONG BUT WEAKENS DURING VACUUMING AND THE NEXT DAY IT DOES THE SAME THING |
BATTERY PROBLEMS:
BATTERY WATER IS LOW OR BATTERY IS OLD
BATTERY CONECTIONS ARE CORRODED
BATTERY NOT GETTING FULL CHARGE
|
CHECK CHARGER (CHARGE AT 10 AMPS ONLY)
REPLACE BATTERY |
| SLUGGISH OVERALL MOTOR PERFORMANCE |
BRUSHES WORN OUT
BAD WIRING CONNECTIONS
BATTERY PROBLEM |
CHECK ALL ELECTRICAL CONNECTIONS FOR HEAT
HEAT INDICATES POWER LOSS, WHICH SHORTENS BATTERY LIFE
CONTACT HAMMERHEAD FOR SERVICE AND/OR SEND MOTOR/CORD ASSEMBLY TO HAMMERHEAD (SEE BELOW) |
If you have questions about troubleshooting, repairs, or warranty issues please call HAMMER•HEAD at 1-866-887-7983. If after trying everything in this guide, you still feel that you need to send your motor assembly in for service, please download and print this service request form. It will give you detailed instructions as to how and where to send your motor in for service. A signed form included with your motor will speed up the repair process.
PLEASE NOTE: Due to upgrades in our motor size and power, some parts are no longer available for older motors and because of this we cannot repair all motors sent in to us. Please see the image below. You must measure your motor as shown in the photo before sending it in for repair. If your motor measures smaller than the dimension shown, parts are no longer available, and it should be replaced. See the parts page for replacement options.
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