Frequently asked questions
The HAMMER-HEAD gives you maximum vacuuming power in a small, lightweight, portable package. It's what sets our cleaner apart from conventional vacuum systems. Our 12-volt rechargeable unit has you cleaning immediately without the usual set-up and run-around.
WHAT WILL IT DO?
Just lower it into the water and turn it on. The patented pressurized motor can entirely recirculate the average pool in under an hour, and vacuum it clean in under ten minutes. Sand, sticks, leaves, and even coins are pulled into the high capacity debris bag, reducing the number of filter cleanings. You'll use less effort, too.
WHAT WON'T IT DO?
Hammer-Head units equipped with a standard debris bag can vacuum up large leaves, coarse sand, sticks, mulch, small gravel and even some coins. With a superfine debris bag HH1508) or ultra-fine volcano bag (HH1510), you'll be able to pick up almost all finer silt and dust. It will not filter algae out of the water, and it is not a complete substitute for the pool's filtration system or filtration vacuuming. There will be cases where the filtration system is the best way to lean the pool. But for all other cases, however, the advantage to using the Hammer-Head is that the debris goes into the bag, it stays out of the filter system. This means fewer filter cleanings, and less strain on the pool equipment.
Why would I want TO USE one?
Hammer-Head can help you increase your profitability. In the pool business, time is definitely money, and the rapid setup and working speed of a the Hammer-Head unit will cut your pool vacuuming time by as much as 50%. If your goal is to shorten your workday, or if you want to take on more work, you will save time with a Hammer-Head.
What is your time worth to you? In the maintenance business, time really is money, and any tool that saves you time is an investment in your own profitability. Faster cleaning times means more pools can be serviced in a day, leaving time for repair work or opening new accounts. Your Hammer-Head will pay for itself in time savings alone and will leave you wondering how you ever got by without one.
Do I have to be trained to operate it?
A Hammer-Head isn't that much different than your household vacuum cleaner. The cart is balanced, rolls easily over most terrain, and carries most of what you need in one trip. You'll expend less energy on the job. Just attach a standard pool pole, lower it into the water, and turn it on. It's that easy.
Is it safe for vinyl liner pools?
Yes. The Hammer-Head vacuum head has over 1" of clearance from the pool bottom, so scuffing or tearing a liner is not an easy thing to do. And because the Hammer-Head vacuum head design has wheels on the outside of the head, they protect it from making contact with the liner. The Hammer-Head suction is very powerful, but it can't lift the liner off the bottom because it's not close enough to it. We also make a brush attachment for the 21" head that lifts the vacuum off the bottom on firm brush bristles. It will change the steering, but raise the clearance even more.
WHAT IS THE MINIMUM WATER DEPTH?
Hammer-Head cleaners operate in any water depth greater than 12 inches. The debris bag does not have to be full submerged for the vacuum to work, but the propeller on the motor must be underwater. Hammer-Head vacuums do not vacuum on dry land.
is it safe to vacuum while swimmers are in the water?
The Hammer-Head uses safe 12 volt DC power to operate. Although it is easier to vacuum a pool when there are no swimmers present, there is no electrocution danger to swimmers when the Hammer-Head is battery powered and in use.
How does it mount to my truck or trailer?
The SERVICE-21 mounts to any truck equipped with a 2" REESE type hitch receiver. It mounts to any trailer with a set of U-bolts (included). The cart is secured to the mount with a toggle clamp latch and a safety pin. The Resort-30 and Resort-21 units use different carts and do not mount.
Can I get a RESORT-30 unit that can mount?
No, but... Some prefer the larger head and longer cord on the RESORT-30, but need a portable unit for their daily pool route, so we offer the SERVICE-30 as an alternative. It has the longer cord (60') and larger head (30") and also includes the mount system.
WHAT IS THE DIFFERENCE BETWEEN THE RESORT UNIT AND THE SERVICE UNIT?
The Resort units and Service units both use the same motors and the same interchangeable parts. The main difference between the two is in the cart design. Our service units are designed for pool to pool service route work and are ready to mount on your truck or trailer. Resort units are designed for maintenance work where the unit will be left on site, and are not compatible with the vehicle mount assembly. Resort-30 units have been used by aquatic facility managers around the US and abroad. Disney Resorts, Sea World, the US ARMY, the YMCA, cruise lines, countless country clubs, condominium associations, and municipalities have relied on the portability and ease of use that make the Resort-30 and Resort-21 the only economical equipment choice.
Is there a warranty? Can I get parts?
Hammer-Head units are backed by a limited one year warranty, and we offer a full compliment of readily available parts through your dealer/distributor, and service through Hammer-Head to keep your cleaner's motor working smoothly year after year.
Can I just plug it into a wall socket?
NO. The HAMMER-HEAD is designed to accept a 12 volt deep cycle battery as a power source (not included), and the use of any other power source is not advised. It will damage the unit and put you at risk of electric shock. You can use any 12 volt battery of any size, but typically, the bigger the battery, the longer the run time. Deep-cycle batteries are the only batteries that will last. It is possible to run the Hammer-Head using a 110 volt AC to 12 volt DC converter, we do not recommend operating the unit in this way due to the higher risk of electrocution. Please call to discuss the necessary specifications using a converter.
What kind of battery and charger will I need?
We suggest the use of a 12 volt deep-cycle marine battery and an automatic charger that can charge at a minimum of 6 amps and no more than 10-12 amps. Charge your battery every day. DO NOT TRICKLE CHARGE. DO NOT USE A CAR BATTERY.
Marine batteries typically come in series sizes 24, 27, and 30. We suggest a series 27 size battery. The bigger the battery, the longer the run-time. Avoid marine starting batteries. A general purpose trolling motor battery will work fine. We do not recommend using marine starting or cranking batteries due to their shorter life span. Sealed, or maintenance-free batteries are a good idea so you don't have to check liquid levels. These items are available at super stores, marine supply stores, auto supply stores, and some buyer's clubs. Make sure you charge your new battery before using it for the first time. Hammer-Head strongly suggests that you use a deep-cycle marine gel battery for the best performance and longest life. For more information about gel batteries and chargers, click here.
HOW CAN I KEEP MY SERVICE UNIT FROM BEING STOLEN?
Unfortunately, Hammer-Head unit theft is on the rise. The easiest way to secure the unit is to put a padlock through the mount ring on the cart frame (as shown here). If the lock is in place, the cart can't easily be removed from the mount assembly. Remember to record and save the serial number and register your Hammer-Head cleaning unit.
BATTERY USE AND LIABILITY
Thousands of HammerHead pool cleaning units are currently in use across the United States and in other parts of the world. With proper care they will provide years of dependable service.
**Please note: IMPROPER BATTERY USE OR FAILURE TO INSPECT AND MAINTAIN YOUR 12 VOLT BATTERY CAN RESULT IN SHORT CIRCUITS, DAMAGE DUE TO OVERHEATING, BATTERY FAILURE, AND POSSIBLE FIRE OR PERSONAL INJURY. THE OPERATOR ASSUMES ALL RESPONSIBILITY AND/OR RISK ASSOCIATED WITH THE USE OF ANY HAMMER-HEAD PRODUCT, INCLUDING BATTERY SELECTION, INSTALLATION, USE, AND MAINTENANCE. USE OF ANY POWER SOURCE OTHER THAN A 12 VOLT DEEP CYCLE MARINE BATTERY IS NOT RECOMMENDED AND CAN VOID ALL WARRANTY OR LIABILITY CLAIMS.
- Wiring connections must be inspected daily. Wires that are hot to the touch indicate a connection problem and should be repaired. Hammer-Head units that are not working properly should be either repaired immediately or disconnected from al power sources and removed from service
- Do not place anything in the battery box that can bridge the terminals on the battery - this can cause direct short circuits and possible fire or even battery explosion.
- If you reverse the positive and negative wire connections on your battery, the motor will run in reverse and the vacuum will suck the bag into the propeller. (If you have the HH1062 Smart Switch, the switch will not allow the unit to run if the wires are reversed).
PLEASE NOTE: Warranty on all NOCO products must be submitted to NOCO directly and not to Hammer-Head patented Performance, Inc. To find out more about the NOCO warranty policy visit https://no.co/support/how-do-you-submit-a-warranty-claim
Hammer-Head Patented Performance, Inc. offers either a limited 6 month or 12 month warranty on select serialized products. Your Hammer-Head serial number (where applicable) must be registered with Hammer-Head Patented Performance, Inc. to validate any warranty claim. The serial number located on any motor/cord assembly, complete cleaning unit, or complete vacuum head assembly is a record of the manufacturing date. If you do not register immediately after purchase, Hammer-Head Patented Performance, Inc. will offer a limited 6-month warranty from the date of manufacture. If you do register immediately after purchase, Hammer-Head will offer a limited 12-month warranty from the date of your registration according to the requirements as stated on the warranty registration card. This warranty covers manufacturing defects on complete units, motors, switches, mount assemblies, and cart frames. It does not cover wear and tear from normal use nor does it cover wearable parts. Wearable parts include debris bags, bearings, tires, wheels, cords, and propellers mount clamp latches and all associated hardware. Hammer-Head units must only be used on electric current as indicated. Damage, defects, malfunctions, or other failures of the Hammer-Head arising from use on electrical currents other than recommended are excluded from this warranty.
Damage to Hammer-Head units or the parts thereof caused by negligent use or abuse while in the possession of the consumer are excluded from this warranty. If the consumer or anyone other than an authorized representative does repair or modifications to the Hammer-Head, Hammer-Head Patented Performance, Inc. can, at its discretion, void all warranty claims based on inspection.
All warranty claims must be submitted for inspection. The decision to replace or repair any part or product is the sole discretion of Hammer-Head Patented Performance, Inc., and cannot be made by anyone other than an official representative of Hammer-Head. Dealers, re-sellers, and distributors may not honor, extend, or make warranty replacements or repairs without the authorization of a Hammer-Head representative. Hammer-Head Patented Performance, Inc. assumes no responsibility for any warranties or representations beyond the expressed terms in this limited warranty. This limited warranty is valid and enforceable only in the United States of America on Hammer-Head products owned and operated normally within the United States of America.
This warranty may be subject to change without notice.
Hammer-Head Patented Performance, Inc
1250 Wallace Drive Unit D
Delray Beach, FL 33444
Click the arrow to download the Hammer-Head Warranty Statement in PDF form.
ALL ABOUT DEBRIS BAGS
USE THE RIGHT BAG FOR THE JOB, and KNOW YOUR MICRONS
You can't see a micron with the naked eye, but filtration is measured, talked about, and bragged about in microns. So, what is a micron?
A micron is one millionth of a meter, or approximately .00003937 inches. Micron ratings are also absolute or nominal. Absolute micron ratings mean that the filter media will filter out 90% of particles below that micron size. Nominal micron ratings mean that the filter media will retain particles but not to any percentage greater than 50%.
To put it simply, the smaller the micron number, the finer the filtration. As debris goes, any particle below about 40 microns is smaller than the human eye can easily see.
Average diameter of a human hair: 70 microns
White blood cells: 25 microns
Talcum powder: 10 microns
Red blood cells: 8 microns
Bacteria: 2 microns
What does this mean? When a filter or bag manufacturer claims they have a 3 or 6 micron rating, you should ask yourself: Will this really filter blood cells, or actual bacteria? We don't think so either.
The truth is, there isn't much truth to micron ratings because there is no standardized testing for these ratings. Each manufacturer can apply any rating based on their own testing.
What is really important to you, the service manager or maintenance technician, is the real-world performance of these filter media, and of course, the Hammer-Head debris bags. Hammer-Head bags are so popular, they are even used by owners of other vacuums.
The bottom line: Don't believe every micron claim you read. With no industry standard, the only true test is the real-world test you perform yourself.
Hammer-Head bags are all handmade here in the USA from chemical resistant materials and feature a no-slip cleat/string attachment and color-coded tags for quick identification. They are reusable and with proper care will provide months of professional service. Bags should be stored clean and dry, and you should avoid dragging or scuffing them on the pool bottom, the pool deck, coping or any other rough surface.
SUGGESTED USE: Heavy debris where a second cleaning is a given - Spring clean-ups and start-ups, too. Also comes in an XL size as part number HH1502XL (46" long). True micron rating: 800
SUGGESTED USE: Best for larger debris and coarser sand and gravel particles. Also comes in an XL size as part number HH1506XL (46" long). True micron rating: 200
SUGGESTED USE: Smaller and larger debris, dust and fine sand. Use this bag when the pool is mostly clean. Good everyday bag to use once the pool is up and running normally. Also comes in an XL size as part number HH1506XL (46" long). True micron rating: 150
HH1510 ULTRAFINE BAG "THE VOLCANO" (patented)
SUGGESTED USE: Use this bag for special cleanup and when the pool is mostly clean. Patented, no-leak design. Tested to pick up approximately 95% of fire ash and DE powder. True micron rating: 75
GENERAL OPERATING PROCEDURE
Roll the cart up to the pool with the power switch towards the water.
Slip your pool pole onto the yoke assembly, unwrap a few coils of power cord from the cart, and set the vacuum head down on its wheels on the pool deck.
Attach and tighten the debris bag.
Lift the vacuum head unit and lower into the water.
Turn on the power switch and begin vacuuming. Avoid vacuuming over the debris bag. Do not let the debris bag drag on the pool floor, as this can damage the bag and make it unusable.
When vacuuming the pool is complete, lift the head fully out of the water upside down (wheels up, debris bag down). Set the vacuum head down on the deck on its wheels and turn off the power switch. Avoid snagging the bag on the pool edge, dragging it on the pool deck, or setting the vacuum on top of the bag, as this can damage the bag and make it unusable.
Remove the bag. Turn it inside out to empty it. You can also hose it off to clean it fully before the next use.
Remove the pool pole. Leaving the vacuum head on the deck, coil the cord back onto the cart in large loops. Do not coil tightly. Remove any twists in the cord as you replace it on the cart.
Place the vacuum head back on the cart rests and secure with the safety bungee for transport. We do not recommend transporting the unit with the debris bag on the vacuum head, as this can damage the bag and make it unusable.
SAFETY & MAINTENANCE TIPS
- Poor power cord maintenance drastically shortens the life of the motor assembly. Store the cord in large loops as shown - Do not wind the cord up tightly.
- Avoid kinking the power cord or sucking it up into the vacuum head.
- Avoid pinching the power cord in the mount assembly when mounting the unit on to your vehicle.
- After vacuuming, remove any twists in the cord by coiling the cord starting from the cart and ending at the vacuum head. The head can roll across the deck on its wheels, allowing you to take the twists out by spinning the vacuum head before you put it on to the cart rest.
MOTOR SAFETY & CARE
- Do not run the motor out of the water longer than three minutes.
- Do not attempt to remove or replace the bag or reach into the vacuum head while the motor is running.
- It is better to scoop toys, rocks, sticks, or tree seeds out of the pool before vacuuming to avoid jamming or breaking the propeller.
- Heavy piles of leaves can sometimes clog the vacuum. One way to clear clogs without stopping is to turn the unit off and on a few times. (If you have the HH1062 Smart Switch, the motor will do this automatically three times to clear the obstruction). You can also try raising the vacuum up to the surface and slightly out of the water. When the vacuum sucks in a little air, it can loosen clogged debris so that it will pass into the bag.
- If the motor stops abruptly while cleaning, turn the unit off as quickly as you can to avoid damaging the unit.
PROPELLER REMOVAL & MAINTENANCE
- Sharpening the propeller will improve its efficiency and keep debris from snagging.
- Remove the prop each week and clean debris off the prop shaft. Shown here:
MOUNT SAFETY AND CLAMP LATCH ADJUSTMENT
- Make sure that the Service Unit is latched securely to your vehicle before driving. Always use the safety pin on the cart mount.
- Secure loose items before transporting the unit on your vehicle.
- Do not drive with chemicals in the accessory tray.
- Inspect the mount and clamp mechanism regularly for tightness and wear. Follow the guide sheet to ensure that your latch mechanism and mount assembly are adjusted properly.